Retention Engine tackles churn/attrition by reverse-engineering the customer journey. We discovered that the best way to significantly improve customer retention is by starting with the end: the moment when customers decide to cancel their subscription.
With Retention Engine you'll gain customer insights and save subscribers who would've otherwise cancelled, all while delivering a beautiful experience to your customers.
It's Never too late to Save your Customers
81% of customers report that there was something a company could have done to save them.
Bellwethr's Retention Engine discovers and delivers the right solution, at the right time, for each customer.
Instant ROI and Revenue Boost
On average, 26.8% of customers are saved by the Bellwethr Retention Engine, delivering a near-immediate boost to your bottom line.
Most customers see an impact the same day they onboard, some within hours.
(Actually the current record stands at 49 minutes. If you beat it, we'll send you a pizza🍕).
for Your Customers
Your cancel flow should be a seamless part of your customer experience. We’ve built Retention Engine so it's flexible enough to work for your specific business needs and customizable enough to look and feel like an extension of your brand.
– Michael S., Founder at Atlas Coffee Club
If you're a company that cares about keeping customers and reducing customer churn, Bellwethr is a "need to have" not a "nice to have". The support staff is sharp and easy to work with. Nothing but good things to say about the whole experience.
Learn from your
Retention Engine enables you to see a deeper understanding of what is going wrong with your customers.
"Your Most Unhappy Customers Are Your Greatest Source Of Learning."
~ Bill Gates
Keep your finger on the pulse of your customers and your retention efforts AND most importantly, what needs to be done to make them happy.
Our Retention Engine is the best source of knowledge for customer cancellation behavior in the world. Each experience teaches our Customer-Resolution Behavior Model™ how best to resolve issues going forward.
This model is learning and optimizing every day, leaving you with a model to start with, even on day one.
Retention Engine has already saved thousands of customers from cancelling
Offline, Online, Or Both
You may have logical reasons for requiring customers to cancel their subscriptions or accounts via offline methods like phone calls. That's fine with us!
Bellwethr's Retention Engine doesn't require you to switch your preferred method and augments offline experiences.
Intelligently routes calls to the representative most likely to save the customer.
Can handle call scheduling or visits with a representative.
Displays the representative who the customer will be connecting with to eliminate the faceless and nameless processes that lead to poor experiences for the customer and your representatives.
Can even make suggestions to the representative on ways to resolve the issues.
With the introduction of Section 17602 of the California General Business Regulations Business & Professions Code, all businesses with paying subscription customers in California are required to allow those customers to cancel online.
Delivers an online cancellation experience to your California customers, while intelligently routing other customers to other methods of cancellation like phone calls, email, and more.
Retention Engine seamlessly integrates with leading subscription management platforms. There’s no coding or training algorithms. We’ve done all the hard work for you so you can fast forward to results.
Start Saving Customers with Retention Engine today!
Retention Engine is only the Beginning
Retention Engine enables you to reverse engineer the customer journey and apply your learnings to our entire Bellwethr Suite. Retention Engine can be connected to our other engines, so you can prevent cancels before they happen and optimize your win-back campaigns.